Delivery Information

Shipping & Delivery Policy

Last updated: 2/8/2026

Instant Access.

Immediate software activation upon payment

Digital Delivery

Cloud-based service with optional hardware

24/7 Availability

Access your service anytime, anywhere

Shipping & Delivery Policy

1. Digital Service - No Physical Shipping

TrackyFy is primarily a 100% digital service. Our core software platform does not require physical shipping and is delivered electronically through our cloud-based system.

2. Digital Service Delivery

TrackyFy is a Software-as-a-Service (SaaS) platform that provides gym management solutions entirely online. Your subscription includes:

  • Web-based dashboard access
  • Cloud data storage and management
  • Online member management tools
  • Digital analytics and reporting
  • Automated workflow systems
  • Payment gateway integration

3. Service Activation

Instant Activation: Your TrackyFy subscription is activated immediately upon successful payment confirmation. You will receive:

  • Email confirmation of your subscription
  • Login credentials and access instructions
  • Welcome guide and setup tutorials
  • Direct access to customer support

4. Software Delivery Timeline

  • Account Activation: Immediate (within 5 minutes of payment)
  • Welcome Email: Within 10 minutes of activation
  • Setup Support: Available immediately
  • Full Service Access: Instant upon login

5. Access Requirements

To access TrackyFy services, you only need:

  • Internet Connection: Stable broadband connection
  • Web Browser: Modern browser (Chrome, Firefox, Safari, Edge)
  • Email Address: Valid email for account management
  • Device: Computer, tablet, or smartphone

6. Service Availability

Platform Uptime

  • • 99.9% service availability guaranteed
  • • Scheduled maintenance during low-usage hours
  • • Real-time status monitoring

Support Availability

  • • Business hours: 9 AM - 6 PM IST
  • • Email support: 24/7
  • • Emergency support for critical issues

7. Geographic Coverage

TrackyFy services are available globally with optimized performance for:

  • India: Primary market with local support and faster response times
  • Asia-Pacific: Optimized servers for reduced latency
  • Global Access: Available worldwide with standard support

8. Data Migration & Setup

For customers requiring data migration or custom setup assistance:

  • Self-Service Setup: Immediate, with guided tutorials
  • Assisted Setup: 1-2 business days with our support team
  • Data Migration: 3-5 business days for complex migrations
  • Custom Integration: Timeline varies based on requirements

9. What You Get Immediately

Upon successful payment, you instantly receive:

  • Complete access to TrackyFy dashboard
  • Member management system
  • Payment processing tools
  • Analytics and reporting features
  • Automated workflow systems
  • Customer support access
  • Documentation and training materials
Biometric Device Delivery (Optional Hardware)

1. Physical Hardware Shipping

If you have opted for biometric attendance devices as an add-on to your subscription, physical shipping applies. These devices enable fingerprint-based member check-ins and enhanced security.

2. Biometric Device Delivery Timeline

  • Processing Time: 1-2 business days after order confirmation
  • Shipping Duration: 7-10 business days (India)
  • Total Delivery Time: 8-12 business days from order placement
  • Tracking Information: Provided via email once shipped

3. What's Included with Biometric Devices

  • Biometric fingerprint scanner device
  • Power adapter and cables
  • Installation guide and documentation
  • Remote setup assistance (scheduled)
  • 1-year manufacturer warranty

4. Shipping Coverage

Currently Available For:

  • India (All States): 7-10 business days
  • Major Cities: Faster delivery (5-7 business days)
  • Remote Areas: May take up to 12-15 business days

5. Installation & Setup

Post-Delivery Support:

  • Video tutorial for self-installation
  • Remote technical support via call/video
  • On-site installation (available in select cities, additional charges apply)
  • Device configuration and integration with your TrackyFy account

6. Shipping Partners

We use trusted courier services for reliable delivery:

  • Blue Dart
  • Delhivery
  • DTDC
  • India Post (Speed Post) for remote locations

7. Tracking Your Order

Once your biometric device is shipped:

  • You'll receive a shipping confirmation email with tracking number
  • Track your order in real-time through the courier's website
  • SMS updates on order status
  • Contact our support team for any delivery queries

8. Delivery Terms

  • Signature Required: Delivery requires signature upon receipt
  • Address Verification: Ensure accurate shipping address during checkout
  • Failed Delivery: Courier will attempt redelivery or hold at nearest office
  • Damaged Goods: Report within 48 hours of delivery for replacement

Important Note

Software services remain accessible immediately even while biometric hardware is in transit. You can start using TrackyFy's digital features right away and integrate the biometric device once delivered.

Contact Information

For questions about service delivery, hardware shipping, or access issues, contact:

TRACKYVERSE TECHNOLOGIES PRIVATE LIMITED
Madhopara, Arabiya College Road
Purnea, Purnia- 854301, Bihar, India
Phone: +91-8102614395
Email: support@trackyfy.com

Ready to Get Started?

Your TrackyFy subscription activates instantly upon payment. No waiting for software access! If you've ordered biometric devices, they'll arrive within 7-10 business days while you enjoy full platform access.